A Review of ChatGPT AI's Impact on Several Business Sectors


  • A. Shaji George Masters IT Solutions, Chennai, Tamil Nadu, India
  • A. S. Hovan George Student, Tbilisi State Medical University, Tbilisi, Georgia




ChatGPT, natural language processing (NLP), OpenAI, GPT-2, GPT-3, machine learning (ML)


Almost every few decades, there is an innovation that completely changes the world. We mean innovations that play a vital role in raising the standard of living, such as the internet or airplanes. What will be the next definitive moment in history. It's here, and it's called Chat GPT. It was created by the artificial intelligence research firm Open AI. ChatGPT is a natural language processing (NLP) model that combines GPT-2, a transformer-based language model developed by OpenAI, with supervised and reinforcement learning techniques to fine-tune it (an approach to transfer learning) on the GPT-3 group of large language patterns developed by OpenAI. The model enables users to interact naturally with an AI system through text-based conversations. It could be used for customer service applications and to create virtual assistants for voice and text conversations. ChatGPT also provides features such as topic detection, emotion detection, and sentiment analysis capabilities to help users understand their conversation partner better. Additionally, it has the capability to generate multiple conversation threads in order to create more realistic interactions between user and bot. We will also explore some of the challenges facing AI development and how we can overcome them. This article is about the recent developments in the field of artificial intelligence (AI). AI has advanced significantly over recent years, with a wide range of applications and new technologies being developed. And discuss a few of these advancements and use to improve human lives. In this paper, we discuss how ChatGPT - a Natural Language Generation (NLG) model powered by OpenAI's GPT-3 technology - can enhance e-commerce via chat, as well as other sectors such as education, entertainment, finance, health, news and productivity. We will analyze the current use-cases of ChatGPT in these sectors and explore possible future applications. We will also discuss how this technology can use to create more personalized content for users. Finally, we will look at how ChatGPT can help to make customer service more efficient and effective for businesses.




How to Cite

A. Shaji George, & A. S. Hovan George. (2023). A Review of ChatGPT AI’s Impact on Several Business Sectors . Partners Universal International Innovation Journal, 1(1), 9–23. https://doi.org/10.5281/zenodo.7644359